Delete your Persona account

Last updated 9 November 2026

You can delete your Persona account and its data at any time. There are two ways, and the first is instant.

1. In the app (instant)

Open Persona → Settings → Delete account. You will be asked to confirm by typing DELETE. Deletion happens immediately.

2. By email

If you cannot reach the app, email privacy@personafashion.com from the address on your account, with the subject Delete my account. We will verify it is you and action it within 30 days.

What gets deleted

Your account record and public profile — display name, username, biography, photo and links
Your username, released back to the registry
Every product you published, which is taken down
The files you uploaded or generated — designs, product photos, try-on photographs, derived avatars and generated images
Saved items, collections, likes and comment likes
Your comments and replies on any product, with their photos
The words and anything you shared in direct messages you sent — the other person sees “Message from a deleted account”
Drafts you never published
Your follows and your followers
Your credit wallet and its ledger — remaining AI credits are destroyed
Your AI and try-on job records, and your records of App Store and Google Play purchases
Your push notification tokens and your sign-in credentials

What is not removed automatically

A gift-card message you sent stays, because the gift depends on it — it holds no words of yours. The draft behind a product you published stays with that product, which is taken down. Anything else you would like removed, email privacy@personafashion.com.

What we keep, and why

We retain order records, invoices, payment and refund records, the earnings ledger and payout records, de-identified where we can. Tax, accounting, consumer protection and anti-fraud law requires a seller to keep them, and the other party to a sale has their own record of the transaction which we cannot destroy on one side only.

We also keep your legal acceptance records — which version of the Terms and Privacy Policy you accepted, and when — as contractual evidence; moderation records where they are needed to operate our repeat-infringer policy or to answer a legal claim; and, if you received a sign-up credit grant, a one-way hash of your email address so that grant cannot be claimed twice.

These are the only categories kept. They are not used to contact you and they are not used to rebuild a profile. The full detail is in Privacy Policy section 21.

How long we keep it

Orders, invoices, payment, refund, earnings and payout records: for as long as tax, accounting and consumer-protection law requires a seller to keep them. After that they are deleted.
Which version of the Terms and Privacy Policy you accepted, and when: until the time limit for bringing any claim about your account has passed.
Moderation and enforcement records: only while we need them to run our repeat-infringer policy or to answer a legal claim. After that they are deleted.
The one-way hash of your email address (only if you received a sign-up credit grant): for as long as we offer sign-up credits.
Backups: deleted data can remain in an encrypted backup until that backup expires on its regular schedule. It is never restored to rebuild your account.

Before you delete

Cancel any subscription first. Deleting your account does not cancel an App Store or Google Play subscription — cancel it in Persona under Settings → Creator plans & credits → Cancel subscription, or in your device’s subscription settings.

The app will not let you finish while you hold an unpaid balance, have a payout in transit, or have an order still being made or delivered — deleting at that moment would destroy your claim to money or goods. Withdraw your earnings first, or wait for the order to land, then delete.

Questions

privacy@personafashion.com