The fastest way to reach us is inside the Persona app — your conversation stays in one place and you get a notification when we reply.
In the app, open Settings → Contact support.
No access to the app? Email support@personafashion.com from the address on your account.
Open Cart → Orders, choose the order and tap Message us about this order — we see the order number with your message, so there is nothing to look up first.
Something wrong with an item — damaged, misprinted or not what you ordered? Tap Report a problem with the item on the same order, with photos, within 14 days of delivery. The Return and Refund Policy explains what happens next.
To cancel a plan, open Settings → Creator plans & credits → Cancel subscription. It takes you to your App Store or Google Play subscriptions, where every Persona plan is billed and cancelled.
New phone or reinstalled? Sign in to the same account and tap Restore purchases on the same screen. Credits live on your account, not on the device.
Tap … on a profile, a product or a comment, then Report. To stop someone contacting you, open their profile and tap Block. The Community Guidelines explain what is not allowed and what we do about it.
Anyone can report content to legal@personafashion.com. Concerns about a child's safety come first — see our Child Safety Standards.
Privacy questions and data requests: privacy@personafashion.com.
To delete your account, see Delete your account.
Legal notices: legal@personafashion.com. Copyright complaints: dmca@personafashion.com — see the Terms for what a notice must include.